RETURNS AND REFUNDS
TCA Games (TCA Oyun Tic. A.S.) will accept a return for any item within 30 days of your receipt of the order. We can only accept returns on items which are in their original condition. Original condition means that the game cannot have been played and all parts must be in the same condition as when they game was received. To request authorization for a return, please send an e-mail to Customer Service using our contact form, telling us what you'd like to return/exchange, and include your first and last name and original order number. You will be provided a Returned Merchandise Authorization number (RMA).
You must have this return authorization number for your return to be processed. When we receive a return, we can issue you a refund of the purchase price via a credit card refund or paypal refund (depending on how you originally paid for the game). When sending an item back, please include: the packing slip (or a legible copy); the reason for your return; your return merchandise authorization number (RMA).
Send it to:
TCA Oyun Tic. A.S.
Mesa Gokturk Yankı Evleri
2A/6 Eyup 34077 Istanbul/Turkey
We will notify you via email of your refund once we have received and processed the returned item.